Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it to us for a refund or exchange, subject to the following terms:

Timeframe for Returns:

We accept returns within 30 days of the purchase date. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Return Eligibility:

To be eligible for a return, your item must be unused, undamaged, and in its original packaging. Any item not in its original condition or damaged for reasons not due to our error will not be eligible for a return.

Items Excluded from Return:

We do not accept returns for the following items:

Perishable goods such as food, flowers, or magazines
Personal care items such as skincare, haircare, or makeup products
Gift cards
Downloadable software products
Health and wellness products such as supplements, vitamins, or fitness equipment

Return Process:

We offer free returns and we will prepare pre-paid shipping for you. To initiate a return, please contact our customer service team at Support@kitchen-star.com with your order number and reason for the return. We will provide you with instructions and shipping label to you on how to return your item.

Once we receive your returned item, we will inspect it to ensure that it is eligible for a return. We will then issue a refund or exchange as requested. Please note that refunds may take up to 5-7 business days to appear on your original payment account.

Shipping:

Customers are responsible for all shipping costs associated with returns, except in cases where the item was damaged, exchanged for faulty items, the wrong product never arrived, or was defective upon arrival.

If you receive a damaged or defective item, please contact us within 48 hours of receipt of the product, and we will provide you with instructions on how to return the item at our expense.

If you have any questions about our return policy or need to initiate a return, please contact our customer service team at support@kitchen-star.com.